Refund policy

Brightcrop Agro Products Private Limited ("we", "us", "our") sells consumable food products - specialty rice, pulses, millets, jaggery and spices. Because these are food items, our approach to cancellations, returns, and refunds is built around product safety and hygiene, and differs from policies you may see for non-food products.

1. Cancellations

You may cancel an order free of charge within 2 hours of placing it, by contacting our customer support (details in Section 7). Cancellation requests made after this window, or after the order has been dispatched, cannot be processed - the return process below applies instead once the order is delivered.

2. Returns

Due to the consumable nature of our products, items are generally non-returnable once delivered. We are able to accept a return only where:

● The product was physically damaged, defective, or spoiled on arrival, or

● You received the wrong item or an incorrect quantity.

To report an issue, contact us within 2 days of delivery (Section 7), with your order number and clear photos of the product, packaging, and any damage. We may ask further questions to assess the issue before approving a return, replacement, or refund.

Products that have been opened, used, or consumed cannot be returned unless the damage or defect is what caused you to notice this upon opening.

3. Store Credit for Quality Concerns

If you're dissatisfied with the quality of a product for reasons other than damage, defect, or receiving an incorrect item - for example, taste, texture, or personal preference - you may contact us within 2 days of delivery to raise the concern.

At our discretion, we may offer store credit towards a future purchase as a goodwill gesture in such cases. Store credit is not guaranteed, is evaluated case-by-case, and does not expand or replace the return/refund entitlements described in Section 2.

4. Exchanges

We do not offer direct product exchanges. If your return is approved under Section 2, we will process a refund; you're welcome to place a new order separately for the item you'd like instead.

5. Non-Delivery & Return-to-Origin (RTO) Orders

We ship through third-party courier partners (e.g. Delhivery, EKart, Xpressbees, IndiaPost, etc). If an order is returned to us as undelivered:

1. Where non-delivery was due to an incorrect/incomplete address, unavailability at the delivery location, or refusal to accept the order, we will reship only after collecting applicable reshipping charges, which may vary by delivery location and can be collected prepaid or via cash on delivery.

2. Where non-delivery was due to courier error or the order arrived damaged in transit, we will reship or refund at no additional cost to you.

6. Refunds

Once we receive and inspect a returned item, we'll notify you whether the refund has been approved. Approved refunds are processed within 10 business days to your original payment method (or the same account, in the case of a payment gateway transaction). Bank or card processing times beyond this are outside our control - if 15 business days have passed since approval with no refund received, please contact us.

7. How To Reach Us

For cancellations, returns, damage/defect reports, quality concerns, or refund queries, contact:

Email: info@organicsfoodmarket.com

Phone: 079 4281 7221

Correspondence Address: Brightcrop Agro Products Private Limited, Mouza 2, Dag 4/73, PS Uchhepota, PO Narendrapur, Near Temple of Knowledge, Nazirabad, Kolkata 700150, West Bengal