What are the delivery charges?

We charge a flat ₹99 delivery fee on orders below ₹1,999 in cart value. Orders of ₹1,999 or more ship free, across all serviceable pin codes in India. All orders are delivered to your doorstep.

How quickly will my order arrive?

For orders up to 10 kg, we ship via IndiaPost, DTDC, Bluedart, Delhivery, EKart, Amazon Shipping etc. depending on which service covers your pincode, so your order moves through the fastest available option for your location. Estimated delivery time depends on the product's availability and your delivery destination, and is shown on the product page - enter your pincode at checkout for the most accurate estimate.

Brightcrop Agro is not liable for delivery delays caused by circumstances outside our control, such as courier disruptions or local restrictions.

Why did my delivery date not match the estimated timeline shown?

The estimate shown on the product page is in business days, which exclude public holidays and Sundays. If a holiday falls between when you ordered and your estimated delivery date, or if your courier partner doesn't operate on Sundays, we add a day to the original estimate to account for it.

Why does the estimated delivery time vary by pincode?

Delivery time depends on product availability, your location, and how quickly our courier partner can service your area - this varies across pin codes. Enter your pincode on the product or checkout page for the most accurate estimate for your specific location.

Are there any hidden costs (tax, octroi, etc.)?

No. The price shown on the product page is final and all-inclusive - what you see is what you pay. The only additional charge is delivery (per the flat fee described above, if your order qualifies for it), which is disclosed upfront, not hidden.

Is Cash on Delivery (COD) available?

We do not currently offer Cash on Delivery on any orders.

What if I want to cancel, return, or request a refund?

Full details are in our Cancellation, Return & Refund Policy. In brief:

●      Cancellations: free within 2 hours of placing your order, before dispatch.

●      Returns: accepted only for items that arrive damaged, defective, or incorrect - within 2 days of delivery.

●      Refunds: processed within 10 business days of an approved return.

For any of the above, or to raise a quality concern, please contact our customer support.